Privacy Policy And Legal Information

Terms Of Use

This privacy policy must be read in conjunction with our terms and conditions.

Collection Of Your Information

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Hemispheres New Zealand Limited, our users, or others.

Types Of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.  

How We Use Your Information

We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.

Security

You can be assured of secure payment with DPS for credit card transactions.

We do not store your credit card details online. All credit card transactions are processed online in real time and protected by industry standard security standards.

Privacy

We value your privacy. We are fully committed to protecting the confidentiality, security and privacy of all your information. When you place an order we retain contact details, and will continue to stay in touch only for as long as you want - keeping you up to date with special offers, promotions, and any follow up regarding your order.  If you do not wish us to contact you again following delivery of your order then just let us know and we will remove you from our email list.

Privacy Of Our Email Lists

We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.

Unsubscribe Policy

Our newsletters will be sent out only when we have something exciting to report, but if you no longer wish to receive these simply use the 'unsubscribe' link located at the bottom of our email communications, and you will be automatically unsubscribed.

Please contact us by email at office@urbanandfrench.com if you have any questions regarding our Privacy Policy.